Sent from my iPhone
Many of our users feel like Stanley from the Office when they encounter what has been called the "stuttering problem."
The stuttering problem can occur in three ways when you're playing the game:- the display is not smooth (low frame rate!),
- the display suddenly freezes for a brief bit while music continues and then the display catches up.
Some of our users have called this "lag", but this problem isn't caused by your network speed. We cannot always solve #1 because it is caused by old computers.
But, the culprit for #2 is... the browser (your Internet explorer, firefox, safari, etc.). If your browser has been open for a long time (hours, or even days), it will use up a lot more resources. Also, if you have a bunch of other windows open (especially with ajax intensive applications like Gmail, Meebo, or most online e-mail and chat clients), then stuttering is more likely to occur.Don't despair though, dear Stanley. Simply restart your browser. Don't just close the windows-- QUIT the whole browser (and all of those applications). Firefox, for example, a known memory hog, is nearly guaranteed to cause "lag" if it's been open for a few days.In the rare case it is network issue (for all of you still on dial-up), just wait for the song to load completely before playing. The song progress bar on the lower left of the fretboard will show you how much of the song has loaded. It might be worth at least a test or two of letting the song completely load just to see if that changes anything. Hope this helps a those folks experiencing this problem.We had some unfortunate downtime for a few hours today when one of our servers freaked out. We're working on identifying the cause and preventing this from happening again. Things are back up and running smoothly now!
- Enter the Showdown and you should be placed in the Waiting Area for the songs to start.
- Once you're there, on the bottom right of the screen is a where you can copy/paste a link to e-mail, IM, or any other way to contact your friends.
- Even if the Showdown has started, you can also send the link to friends who want to join in.
Sorry everyone! Turns out showdowns were down for a good part of the afternoon. We eventually figured out the root of the problem was an issue with our AWS server, however Amazon didn't let us know until about 10 hours after we started having problems.... grrr...
Interestingly, we noticed that our average time on site metric went down quite a bit during this time. Clearly showdowns are a popular feature and we will continue to improve them.
Feel free to comment with any suggestions on how you would like us to improve showdowns.