Many of our users feel like Stanley from the Office when they encounter what has been called the "stuttering problem."
The stuttering problem can occur in three ways when you're playing the game:- the display is not smooth (low frame rate!),
- the display suddenly freezes for a brief bit while music continues and then the display catches up.
Some of our users have called this "lag", but this problem isn't caused by your network speed. We cannot always solve #1 because it is caused by old computers.
But, the culprit for #2 is... the browser (your Internet explorer, firefox, safari, etc.). If your browser has been open for a long time (hours, or even days), it will use up a lot more resources. Also, if you have a bunch of other windows open (especially with ajax intensive applications like Gmail, Meebo, or most online e-mail and chat clients), then stuttering is more likely to occur.Don't despair though, dear Stanley. Simply restart your browser. Don't just close the windows-- QUIT the whole browser (and all of those applications). Firefox, for example, a known memory hog, is nearly guaranteed to cause "lag" if it's been open for a few days.In the rare case it is network issue (for all of you still on dial-up), just wait for the song to load completely before playing. The song progress bar on the lower left of the fretboard will show you how much of the song has loaded. It might be worth at least a test or two of letting the song completely load just to see if that changes anything. Hope this helps a those folks experiencing this problem.